IMOS Hub Pro · Playbooks
Playbooks
Each playbook sets the standard for one part of your injury management system, with protocol checks along the way and a sign off record when it is complete.
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Workers’ Comp Foundations
How workers' comp is built, who has a hand in every claim, and the concepts, techniques and common mistakes that decide what a claim costs.
Hub ProStep by Step: How to Build an Elite WC Program
The four step build for a workers' comp program: set the goal, define your baseline, then fix what the employer controls before what it does not.
Hub ProHow to Measure Workers’ Comp Success with 5 Critical Metrics
How to calculate the five critical metrics, read them against the cost driver matrix, and use them to keep management committed to the program over time.
Hub ProHow to Create a Winning Workers’ Comp Culture
How to take an honest read of your current culture, find the practices quietly working against your workers' comp efforts, and use injury management to strengthen the culture as a whole.
Hub ProHow to Build a Strong Safety Culture
How to build a safety culture that supports injury management, gets real feedback from employees, and moves senior management's view of safety.
Hub ProInjury Response & Reporting
How to Use Injury Triage to Reduce Workers' Comp Costs
How to use injury triage to send every injury to the right level of care, set the policy for when to call, and get the information you need from the first medical visit.
Hub ProHow to Execute a Bulletproof Workers’ Comp Claim Investigation
A protocol for securing the scene, taking the injured worker statement and confirming the real story right after an injury, so every claim decision rests on good information.
Hub ProHow to Determine Workers’ Comp Injury Causation
A six step process for deciding whether an injury is work related, with the investigation steps and medical evidence that make the decision defensible.
Hub ProHow to Identify Early Indicators of Creeping Catastrophic Claims
The informal and formal screening techniques that flag a potentially costly claim early in the claim cycle, and what to do once one is identified.
Hub ProReturn to Work
The Definitive Guide to Return to Work Best Practices
A three part return to work framework covering your transitional duty policy, the doctors who won't give restrictions, and light duty jobs that add real value to the company.
Hub ProHow to Coordinate Return to Work with ADA Compliance
How the ADA and return to work fit together: who the law covers, essential functions, reasonable accommodation, the interactive process, and what to do when no accommodation can be found.
Hub ProAre You (or Your Union) Sabotaging Your Return to Work Program?
How to find the company policies, incentives and union agreement terms that delay return to work without anyone noticing, and the changes that fix them.
Hub ProHow to Select the Right Workers’ Comp Doctor
How to choose a medical network, use telemedicine well, and build an intentional relationship with the physicians who treat your injured employees.
Hub ProHow to Use Nurse Case Management to Improve Outcomes and Lower Workers' Comp Costs
Clear criteria for when to use nurse case management and when not to, the best practices to expect from your provider, and the billing red flags to watch.
Hub ProClaims Management & Oversight
How to Execute a Meaningful Workers’ Comp Claim Review
When to hold a claim review, which claims to bring, how to run it, and the steps afterward that turn the meeting into action on every claim.
Hub ProHow to Script Winning Account Handling Instructions
How to draft clear account handling instructions for every adjuster who works your claims, and how to hold your carrier or TPA accountable for following them.
Hub ProHow to Avoid, Manage, and Win Workers' Comp Litigation
Most claims resolve without litigation. This playbook covers the steps that keep it that way, how to hire the right defense attorney, and how to prepare and present evidence at trial.
Hub ProThe Process to Successfully Settle More Workers’ Comp Claims
A four step process for identifying claims to settle early, building the settlement team, and reaching an outcome that works for both the injured worker and the payer.
Hub ProCritical Trade Secrets to Settle the Most Difficult Workers’ Comp Claims
How to break down the biggest barriers to settlement, coordinate every party on the claim, and move long running, expensive claims to resolution.
Hub ProHighly Effective Strategies to Manage Catastrophic Workers’ Comp Claims
How to define a catastrophic claim, respond at the time of a serious accident, build the catastrophic care plan, and coordinate ongoing care with the right experts.
Hub ProProgram Design
Highly Effective WC Communication: What to Say & How to Say It
Nine communication systems for what to say to injured workers before and after an injury, who says it, and how to prove its value to senior management.
Hub ProHow to Develop Trust, Empathy and Improved Communication Skills
How to build trust, express empathy even when it doesn't come naturally, and make sure what you say is what the injured worker actually hears.
Hub ProThe Supervisor Response Protocol
A six step protocol for what your supervisors say and do in the first minutes after an employee reports an injury, and the follow up that keeps the claim on track and the employee on your side.
Open to everyoneHow to Hire the Right Employees to Avoid Immediate Workers’ Comp Problems
How to select, screen and test candidates so new employees can safely do the job, within the legal limits the ADA sets.
Hub ProHow to Coordinate Human Resources and Workers’ Compensation
How HR, risk management, compliance and safety share responsibilities, data and required filings so the whole team manages injury prevention and response together.
Hub ProHow to Coordinate Workers’ Comp with OSHA Compliance
Where OSHA compliance and workers' comp overlap in day to day operations, and how to coordinate the data, investigations and team that serve both.
Hub ProHow to Create and Implement a Workers’ Comp Cost Allocation System
How to design and roll out a cost allocation system that gives managers and division leaders a real stake in workers' comp results.
Hub ProHow to Control Prescription Drug Costs, Avoid Abuse, and Deliver Pain Relief
How to use your pharmacy benefit manager, formulary and pharmacy controls to stop unauthorized prescriptions, prevent overuse and addiction, and still deliver real pain relief.
Hub ProHow to Use Evidence Based Medicine to Create Better Workers’ Comp Claim Outcomes
How to use evidence based medicine guidelines so the right treatment gets approved, excessive care is avoided, and claims move toward resolution.
Hub ProInsurance & Premium Management
How the Experience Modification Factor Affects Workers' Comp Costs
How the experience mod formula works, how frequency compares with severity, and how claim outcomes flow through to what you pay in premium.
Hub ProHow to Properly Classify Employees to Pay the Least Workers’ Comp Premium
How to verify every class code, find the payroll deductions your state allows, avoid the most common classification errors, and prepare for the premium audit.
Hub ProHow to Determine Which WC Insurance Structure is Right for You
A plain look at the four cornerstones of workers' comp insurance structures, retained versus transferred risk, and the trade between risk, reward and control.
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