Claims Management & Oversight
How to Execute a Meaningful Workers’ Comp Claim Review
Turn every claim review into decisions that move claims forward
Playbook content
Introduction
- PDFPlaybook outlineDownload · PDF
- Single Greatest Time Waster in Workers' CompVideo · 5:55
Section 1
- An Incredible Opportunity to CommunicateVideo · 13:56
- Proper Timing of a Claim Audit and Selecting the Right ClaimsVideo · 14:57
- Protocol check 1Pass at 70%
Section 2
- Executing the AuditVideo · 19:00
- Protocol check 2Pass at 70%
Section 3
- What Now, Important Steps to Make it MeaningfulVideo · 5:24
- Protocol check 3Pass at 70%
About this playbook
Done poorly, the claim review is one of the biggest time wasters in workers' comp. Done well, it is one of the best chances to communicate with everyone working the claim. This playbook covers when to hold the review, how to select the right claims, how to run it, and the steps afterward that make it meaningful.
You will be able to
- Recognize why most claim reviews waste time
- Use the claim review as a chance to communicate
- Time each review and select the right claims
- Execute the claim review step by step
- Follow through so every review produces action