Claims Management & Oversight
The Process to Successfully Settle More Workers’ Comp Claims
A repeatable path to closing claims that should not stay open
Playbook content
Introduction
- PDFPlaybook outlineDownload · PDF
- Our Goal Is To Move Injured Employees OUT of the WC SystemVideo · 4:20
Section 1
- You'll Go Faster and Farther TogetherVideo · 8:50
- Settlement Complexity Made SimpleVideo · 12:52
- Protocol check 1Pass at 70%
Section 2
- The 4 Step Process to Successfully Settle More WC ClaimsVideo · 10:54
- Roundtable with Team & Leverage Settlement TacticsVideo · 10:34
- Using The Right Settlement ToolVideo · 13:01
- Protocol check 2Pass at 70%
Section 3
- Getting Started Running Your New Settlement SystemVideo · 6:28
- Protocol check 3Pass at 70%
About this playbook
Claims often stay open for months or years because the people involved cannot find an outcome that works for both the injured worker and the payer. A well run settlement helps the program and the worker's life. This playbook sets out the settlement team, the four step process, the tactics and tools that fit each claim, and how to get your settlement system running.
You will be able to
- Identify claims early to consider and plan for settlement
- Build and use an effective claim settlement team
- Follow the four step settlement process on every claim
- Choose the right settlement tool for each claim
- Create a settlement package that works for the injured worker