Program Design
Highly Effective WC Communication: What to Say & How to Say It
The words and touch points that shape every claim
Playbook content
Introduction
- PDFPlaybook outlineDownload · PDF
- IntroductionVideo · 5:38
Section 1
- Research Foundation for Communication Best PracticesVideo · 12:19
- Protocol check 1Pass at 70%
Section 2
- 9 Communication SystemsVideo · 39:41
- Protocol check 2Pass at 70%
Section 3
- Implementation StrategyVideo · 5:22
- Protocol check 3Pass at 70%
About this playbook
Every part of injury management gets better or worse depending on how well you communicate. This playbook sets out the research behind communication best practices, nine communication systems including a proven script for injured workers, and an implementation plan that builds multiple touch points through your claims management team.
You will be able to
- Follow a proven script with injured workers before and after injury
- Use your claims management team to create multiple touch points
- Demonstrate care quickly and at little cost
- Prove the value of communication to senior management and clients
- Put the nine communication systems in place across your organization