Injury Response & Reporting
How to Execute a Bulletproof Workers’ Comp Claim Investigation
How to pay every claim you should and none you shouldn't
Playbook content
Introduction
- PDFPlaybook outlineDownload · PDF
- Pay 100% of Claims You Should, and 0% of Claims You Shouldn'tVideo · 3:59
Section 1
- Vitally Important Kindergarten LessonsVideo · 9:13
- Protocol check 1Pass at 70%
Section 2
- Lock-Down the Injury SceneVideo · 15:09
- The 5 C's Structure of an Injured Worker StatementVideo · 14:13
- Confirm and Tie-Down the Real StoryVideo · 7:28
- Protocol check 2Pass at 70%
Section 3
- Role Play Example of Taking Injured Worker StatementVideo · 7:50
- Realistic ImplementationVideo · 3:40
- Protocol check 3Pass at 70%
About this playbook
Good decisions in workers' comp are made with good information, and no window matters more than the one right after an injury. This playbook covers how to secure the scene, structure the injured worker statement around the five C's, confirm and tie down the real story, and identify conditions that existed before the injury.
You will be able to
- Secure the injury scene before the facts disappear
- Ask the exact questions that matter following an injury
- Structure the injured worker statement using the five C's
- Identify conditions that existed before the injury
- Use your investigation to strengthen your position in litigation