Program Design
How to Develop Trust, Empathy and Improved Communication Skills
How to earn the trust that drives injured worker outcomes
Playbook content
Introduction
- PDFPlaybook outlineDownload · PDF
- Trust As Most Important Factor in Injured Worker OutcomesVideo · 7:07
Section 1
- Building TrustVideo · 18:24
- Protocol check 1Pass at 70%
Section 2
- Developing EmpathyVideo · 15:03
- Protocol check 2Pass at 70%
Section 3
- Improved Communication SkillsVideo · 20:16
- Protocol check 3Pass at 70%
About this playbook
Trust shapes how an injured worker's claim turns out, and it is built or lost in every conversation after an injury. This playbook covers what trust and empathy really mean, how to deepen trust, how to express empathy when it does not come naturally, and how to close the gap between what you say and what is heard.
You will be able to
- Define trust and empathy at their roots
- Take the actions that deepen trust with injured employees
- Express empathy when it does not come naturally
- Recognize when what you say is not what is heard
- Correct miscommunication before it damages the claim