Claims Management & Oversight
Critical Trade Secrets to Settle the Most Difficult Workers’ Comp Claims
How to bring your oldest, costliest claims to a close
Playbook content
Introduction
- PDFPlaybook outlineDownload · PDF
- What is a Settlement Consultant and Professional AdministrationVideo · 9:01
Section 1
- Biggest Challenges to SettlementVideo · 10:09
- Protocol check 1Pass at 70%
Section 2
- Technical Settlement TacticsVideo · 20:13
- Medical Cost Projections and RTWVideo · 9:38
- Soft Tactics, Power of EmpathyVideo · 10:48
- Protocol check 2Pass at 70%
Section 3
- Action Steps on Your Difficult ClaimsVideo · 13:05
- Protocol check 3Pass at 70%
About this playbook
Settling an old, expensive claim can help both the employer's program and the life of the injured worker. This playbook covers the biggest barriers to settlement, the technical tactics including medical cost projections and return to work, the soft tactics built on empathy, and the action steps to take on your own difficult claims.
You will be able to
- Identify and break down the biggest barriers to settlement
- Know the first step on a claim that looks lost
- Coordinate the risk manager, adjuster, attorneys and vendors
- Use medical cost projections and return to work in negotiation
- Apply empathy as a settlement tactic on difficult claims